- SCOPE
This policy applies ONLY to the “Service Fee” charged by SmartReg.in. It does NOT apply to Stamp Duty, Registration Fees, or Legal Incidental expenses paid to the Government.
- CANCELLATION RULES
- Before Drafting Starts: If you cancel immediately after booking (within 2 hours) and before our legal team has started the drafting process, you are eligible for a 100% Refund.
- After Drafting/Verification: Once a draft has been generated or a search report initiated, NO REFUND is possible as the professional work has been consumed.
- Appointment Cancellation:
- >24 Hours Notice: Rescheduling is Free. Cancellation gets a 50% refund of the “Concierge Fee.”
- <24 Hours Notice: No Refund (Resource was already deployed).
- NON-REFUNDABLE COMPONENTS
- Any amount paid as Stamp Duty or Government Fees is non-refundable by us. You must seek a refund directly from the State Treasury (Directorate of Registration) via their defined protocols.
- Fees paid for Physical Verification Visits are non-refundable once the agent has visited the site.
- PLATFORM ERRORS
If a transaction fails due to a technical glitch on SmartReg.in (e.g., double payment), a full refund will be initiated automatically within 5-7 business days to the original payment source.
- DISPUTES
All refund disputes must be raised via email to support@smartreg.in within 3 days of the transaction. Decisions made by M/s DotIN Services regarding “Service Delivery” status are final.